Shipping Policy

Last Updated: October 2025

At Fragrancea.pk, we aim to deliver your favorite perfume impressions quickly, safely, and efficiently across Pakistan. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing Time

All confirmed orders are processed within 24 to 48 hours (excluding Sundays and public holidays).
Orders placed after 5:00 PM are processed the next business day.
You will receive a confirmation email or SMS once your order has been processed and dispatched.

2. Delivery Time

We currently deliver nationwide in Pakistan.
Estimated delivery times are:

Location	Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)	2–4 working days
Other Cities / Towns	3–6 working days
Remote Areas	5–8 working days

Delivery times are estimates and may vary depending on courier workload, weather, or unforeseen delays.

3. Shipping Charges

We offer free delivery on orders above ₨ X,XXX (you can insert your own threshold).
Orders below the free shipping limit are charged a standard delivery fee based on your location.
Any applicable shipping charges will be clearly displayed at checkout before you confirm your order.

4. Order Tracking

Once your order has been dispatched, we’ll send you a tracking number and courier details via email or SMS.
You can use this to track your parcel directly on the courier’s website.

If you don’t receive tracking details within 48 hours after placing your order, please contact us at contact@fragrancea.pk.

5. Damaged or Missing Parcels

If your parcel arrives damaged or appears to be tampered with:

Please take photos immediately and do not discard the packaging.
Contact us within 24 hours of delivery at contact@fragrancea.pk with your order details and pictures.
We will investigate with our courier partner and offer a suitable solution (replacement or refund, if applicable).

6. Delivery Restrictions

We currently ship only within Pakistan.
We do not deliver to P.O. Boxes or military addresses (e.g., APO/FPO).
Orders requiring special delivery instructions must be mentioned during checkout.

7. Incorrect Address or Failed Delivery

If you provide an incorrect or incomplete address, or if the parcel is returned to us due to failed delivery attempts, reshipping may incur additional charges.
Please double-check your address details before confirming your order.